Frequently asked questions

Discount codes

All discount codes are for one-time use only. Once you have entered relevant discount codes, you will not be able to use them again. Some discount codes have expiry dates, if unsure on expiry dates, please consult our team via email or through our website's chat function.



Payment methods

For purchases made on our website, we accept payments made using PayPal and credit/debit payments.



Shipping and Delivery

A standard rate of $2 is charged for island-wide delivery. As all our tea blends are freshly prepared upon order, all tea blends require about 3-5 working days to deliver. For large quantity orders, do contact us at hello@theteacrafters.com. We currently do not ship internationally. But do check back for this soon!



International orders

Unfortunately, we do not ship globally at the moment. However, we are currently in the midst of sorting out options for international orders and will provide you the information soon. Stay tuned!



Custom orders

For all custom orders and requests, you can make an appointment with us through our website or email us at hello@theteacrafters.com. You can also drop us a call at +65 9099 9166.



Can I cancel my orders?

Once payment has been made and the confirmation has been sent to your given email, orders cannot be cancelled or changed.



Returns and exchanges

For tea blends and/or any teaware purchased on our website, returns will only be accepted for the following reasons: - Damaged or defect goods - Incorrect orders (receipts showing date of order and products ordered must be sent to us via e-mail for verification) Please contact us via e-mail prior to your returns and we will get back in touch with you, providing you with the returns form to be completed and sent back to us. For approved returns, our staff will go down to the address provided in the form and on the specified date and during the timing range preferred. Please also note that ALL our teaware and accessories are not covered by warranty.



Free samples

If you would like a free sample for a particular flavour or blend, please indicate it in the comments section before checkout.



Caffeine content

All our tea blends, apart from our fruit and floral tea blends contain a certain level of caffeine.



Content of tea blends

All our tea blends are 100% made from natural ingredients and tea leaves. We assure you that no added preservatives, sugar or artificial flavouring is added.



Allergies and other medical reasons

For all our tea blends, the ingredients and type of tealeaves are specifically stated on the individual product pages. For more information on allergies and any other health reasons, it is best to consult your personal doctor or healthcare provider before drinking our teas.



Where are our teas handled and packed?

All tea blending, packaging and handling are done at our main office in Singapore.



Freshness of our teas

Generally, if teas are stored properly, preferably in room temperature conditions and in air tight containers, it can have a longer shelf life. However, we do highly recommend to finish consuming the tea within 6-8 months from the date of purhcase.



Why should I sign up for an account?

Don't worry, we promise not to send any spam emails to you if that's what's stopping you from doing so. However, we would highly recommend you to sign up for an account before checkout, so that it will allow us to serve you better, every time you return to purchase goods from our website. On top of that, you would also stand to receive fabulous gifts from us, such as lucky draw prizes, VIP exclusive discount codes and information on promotional events happening soon and even gifts on your birthday month. Also, priority shipping will be given to our account holders. So expect to receive your goods much faster if you are an account holder with us. Furthermore, do expect a more personal touch to your deliveries and products purchased.



Trade

Do you want to sell our products at your establishment? Please do so, we would be more than happy to allow that! Please fill in the "Partnership Form" and send it to hello@theteacrafters.com.sg, and we will get back in touch with you.



What we provide in our Partnership Services?

By signing up as a “Partner” with us to sell our teas and products in your establishment, we will provide you with professional consultation on your demand and not just a pack and deliver to your doo step service. We will also provide regular updates on new custom tea blend recommendations for you to consider.



Wholesale

We do cater to wholesale requirements as well, for both corporate customers and individual consumers as well. To find out more about our wholesale, please reach out to us via email: hello@theteacrafters.com.